‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline might not appear as an obvious target for online content feeds.
However, its rise as a TikTok talking point has placed it at the forefront of an advertising revolution, seeing big businesses spending big on content creators and reducing expenditure on marketing items in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Now, a flood of amateur-created clips have documented the product’s widespread use in “life hacks”.
Promoted as a solution for polishing footwear or extending perfume longevity, along with a cure for squeaky doors. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, executives at the multinational boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were confirmed. So too were ideas it could extend fragrance and rejuvenate purses. Claims that it would whiten teeth or make eyelashes longer were disproven.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said interacting online “without dampening the fun” was crucial.
“How can companies join discussions credibly? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by consumers, recommended by peers, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects profound shifts taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than television, magazines or radio.
The transition is visible in falling revenues for traditional media advertising. In the UK, ad revenues for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
It also reflects a blurring of media roles as large companies almost become production houses themselves, linking up with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
This strategy is expanding. Advertising spending on the creator economy is rising at quadruple the rate than the media industry overall. Stateside, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”